Bedürfniskompass

Information about your dream vacation

Good to know

Arrival/Departure

Arrival daily, except when booking certain packages. Please plan that the apartments and suites are usually available from 15:00.

Upon departure, we kindly ask you to vacate the apartments and suites by 11:00 am.

All-day free use of the public infrastructure on the day of arrival and departure

Facilities
All our family apartments & suites are equipped as follows
  • Bathrobe & bath slippers for mum, dad and the kids
  • Grander water (made from the best spring water – suitable for the preparation of infant formula)
  • Daily filled minibar (selected snacks, soft drinks & water included – beer & wine for a fee).
  • Microwave or kitchenette, kettle, children’s and baby dishes
  • Baby equipment:
    Computer sound monitoring (baby monitor)
    Baby and/or children’s beds
    Bottle warmer
    Potty
    Changing facilities
    Childproof sockets (integrated contact protection)
    Child stool
    Child bucket
    On request: Travel cot, fall-out protection, high chair, vaporiser, night light and baby bath tub
To the room categories
Payment

After receiving the booking confirmation we ask for a deposit of 30% of the invoice amount. The remaining amount is to be paid at the latest 28 days before departure. Please transfer the invoice amount to our account:

Oberbank Munich
IBAN: DE97 7012 0700 1601 1513 33
BIC: OBKLDEMXXXX

In case of short-term booking the complete travel price has to be paid in advance by credit card.

Single person surcharge

For room occupancy with one adult (and children) an additional 70% of the adult price will be charged. Except apartment mini and suite mini. The children are charged with child fixed price.

Dogs

By prior arrangement, dogs can be accommodated with their own dog basket. For this we charge € 35,- per day without food. Soiling and other damages will be charged separately according to their extent. Please understand that we cannot allow dogs in the entire interior area of the ULRICHSHOF and the sunbathing lawns out of consideration for other guests and for hygienic reasons (certification requirements) with regard to the toddlers. A stay with dogs is only possible in a few apartments and suites.

From dog to dog

You travel with dog with us? How nice! Our yard dogs are always happy about animal visitors: Alma Rosa, Alfred (both Parson Russell Terrier) and Anton (Jack Russell Terrier) have the undisputed court right with us. Sometimes things get wild, but as a dog owner you know that best anyway. Logically, the yard dogs also introduce the rules of conduct for guest dogs. Because let’s face it: no one understands a dog better than another dog.

Lost & Found

Things that are forgotten or lost in the ULRICHSHOF usually turn up again. We will gladly send you the lost property after identification.

Guaranteed best online price

If, within 24 hours of completing your online booking at www.ulrichshof.com, you discover that a cheaper identical offer is available for booking on another website than you previously reserved at the ULRICHSHOF, we will grant you a discount of 5% per person/night on the lower overnight rate that was offered to you on the other portal.

This is how we fulfill our guarantee promise: You book your preferred room category on the desired arrival and departure dates at the cheapest online rate on our website or directly at the hotel. Within 24 hours of completing this online booking, you discover that you can book the same offer at a lower price on another website, i.e. the offer is for the same room category with the same number of overnight guests in the room and on the same arrival and departure dates. Please call us within 24 hours and report your complaint. As soon as we have followed up on it, we will give you a 5% discount per night on the cheaper accommodation price offered on the other portal.

Our guarantee promise is valid only for accommodation prices of bookings made online at www.ulrichshof.com or directly at the hotel.

Guaranteed room request

We will gladly note your wishes regarding floor, view, balcony/terrace or even a specific room. However, if shifts in the room schedule make this impossible, the room requests cannot always be fulfilled. If your request is very important to you, we will be happy to book you a “Guaranteed Room Request”. Here, costs of € 10,-/20,- per night apply and you can firmly count on your desired room.

Visitor's tax

The visitor’s tax of the municipality of Rimbach is € 1,50 per day from the age of 16.

Horses

By prior arrangement, you are also welcome to bring your own horse to the ULRICHSHOF. For this we charge you € 29,- per day with feed and mucking.

Smoking

Smoking is not allowed in all rooms of the hotel.

The ULRICHSHOF Travel Protection

A low-cost travel protection can be taken out via the homepage, by e-mail or by telephone. Our reservation team is available from Monday to Sunday from 9:00 to 18:00.

Book the travel protection
Cancellations

Are only free of charge up to 56 days before the start of the vacation except for a handling fee of € 25. From the 56th day until the 29th day the deposit is forfeited in our favor. From the 28th day the stay will be charged at 100%. A full or partial subletting will of course be credited.

Please pay attention to separate cancellation conditions in our offers.

Meals not taken will not be reimbursed in cash. For wellness and beauty appointments, a cancellation fee of 100 % will be charged in the event of cancellation at short notice on the same day.

Laundry service

Drop off your laundry in the laundry bag at reception by 12 noon with the completed laundry list. You will then receive it back the same day.

(for a fee)

Promotional voucher: 100 euro advantage for new customers

Explanation of the conditions for redeeming the new customer voucher:

  • Only valid for the first stay (for guest club login for returning guests)
  • Only valid for direct bookings
  • Valid for a minimum stay of 3 nights
  • Cannot be combined with other vouchers

We reserve the right to revoke the redemption at check-out if you do not fulfil the stated conditions;

Generally applies to all ULRICHSHOF discounts & vouchers:

  • Not applicable to existing bookings
  • Only one voucher per booking/family
  • No payment of the (remaining) amount
  • Cannot be combined with promotional packages and rates (example package: Baby’s first holiday; example rate: non-refundable)

We will be happy to advise you on which packages/rates/vouchers offer the greatest benefits for you and your family!

Wi-Fi

Wi-Fi is available free of charge and almost everywhere on the hotel grounds.

Terms and conditions

The following translation is for information purposes only. The German-written AGB always apply.

Important Corona Information

In the event of an official closure of the hotel, cancellation or rebooking of the affected stays is possible free of charge. Protect yourself with our travel insurance even in the event of a Covid19 illness or personal quarantine order.

You will find our cancellation conditions in our General Terms and Conditions under point 4.2.

General Terms and Conditions

1. scope of application

1.1 These terms and conditions apply to contracts for the rental of holiday apartments/suites for accommodation as well as all other services and deliveries provided to the customer by the holiday resort.

1.2 Subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation shall require the prior written consent of the holiday resort.

1.3 The customer’s terms and conditions shall only apply if this has been agreed in advance.

2 Conclusion of contract, contracting parties, liability; limitation period

2.1 The contract shall be concluded by the acceptance of the customer’s application by the holiday resort. The holiday resort is free to confirm the room booking in writing. 2.2.

2.2 The contracting parties are the holiday resort and the customer. If a third party has ordered on behalf of the customer, he/she shall be liable to the holiday resort together with the customer as joint and several debtors for all obligations arising from the holiday resort accommodation contract, provided that the holiday resort has received a corresponding declaration from the third party.

2.3 The holiday resort is liable for its obligations arising from the contract. In the area not typical for the service, liability is limited to intent and gross negligence on the part of the holiday resort.

2.4 The limitation period for all claims of the customer is 6 months.

2.5 This limitation of liability and short period of limitation shall also apply in favour of the holiday resort in the event of breach of obligations during the initiation of the contract and positive breach of contract.

3. services, prices, payment, offsetting

3.1 The holiday resort is obliged to keep the rooms booked by the customer ready and to provide the agreed services.

3.2 The customer shall be obliged to pay the applicable or agreed prices of the holiday resort for the provision of the rooms and the other services used by the customer. This shall also apply to services and expenses of the holiday resort to third parties arranged by the customer.

3.3 Our prices include the currently valid VAT of 19% and 7% VAT amongst others on the accommodation portion, VAT increases lead to an immediate price adjustment in the amount of the increased VAT portion. If the period between conclusion and fulfilment of the contract exceeds 12 months and if the price generally charged by the holiday resort for such services increases, the resort may increase the contractually agreed price by a reasonable amount, but by no more than 10%.

3.4 The prices may also be changed by the holiday resort if the customer subsequently requests changes in the number of rooms booked, the service provided by the holiday resort or the length of stay of the guests and the holiday resort agrees to this.

3.5 The rental price as well as possible additional costs result from the respective valid offer. For special offers, the prices according to the programme advertisement shall apply. All other services, e.g. restaurant and extra activities, shall be paid by the guest directly at the place of use if these services are not expressly included in the programme.

3.6 Invoices of the holiday resort without a due date are payable within 10 days of receipt of the invoice without deduction. The holiday resort is entitled to call in accrued claims at any time and to demand immediate payment. In case of default of payment, the holiday resort is entitled to charge interest in the amount of 4% above the respective base interest rate or the corresponding successor interest rate of the European Central Bank. The customer reserves the right to prove a lower, the holiday resort that of a higher damage.

3.7 In case of default, the holiday resort is entitled to charge a flat rate of EUR 25,- per reminder.

3.8 The holiday resort is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract. Currently, the following regulation applies here: A deposit of 30% of the invoice amount is due upon receipt of the booking confirmation. If the deposit is not paid within 14 days, the booking will be cancelled by the holiday resort. The balance must be received in the specified account of the holiday resort no later than 28 days before the start of the rental period. On arrival, the guest documents including room keys will be handed over at reception. For bookings at short notice, the deposit and/or balance may also be paid by credit card.

3.9 The customer may only offset or reduce a claim of the holiday resort with a claim that is undisputed or legally binding.

4) Withdrawal of the customer (cancellation)

4.1 The customer’s withdrawal from the contract concluded with the holiday resort requires the written consent of the holiday resort. If this is not given, the agreed price under the contract shall be payable even if the customer does not make use of contractual services. This shall not apply in cases of default in performance on the part of the holiday resort or an impossibility of performance for which it is responsible.

4.2 If the customer withdraws from the contract up to 56 days before the start of the rental period, the customer shall incur a processing fee of EUR 25 per booked room unit. From the 56th day until 29 days before the start of the rental period, the deposit shall be forfeited in favour of the holiday resort. In the event of cancellation within the last 28 days before the start of the rental period, the stay will be invoiced analogous to § 651 i BGB (German Civil Code) if no other rental is possible. If the rental property could be rented to another party, the processing and cancellation fee will be reduced to EUR 25,- per booked room unit, if applicable. A short-term subletting as well as saved costs (except for flat rates!) will of course be credited. The customer is free to prove that no damage has been incurred or that the damage incurred by the holiday resort is lower than the demanded flat rate.

4.3 In the case of rooms not used by the customer, the holiday resort shall offset the income from renting the rooms to other parties as well as the saved expenses.

4.4 The rental/travel price does not include travel cancellation insurance. However, the holiday resort strongly recommends taking out such insurance. The offer of ULRICHSHOF travel insurance is therefore enclosed with the reservation confirmation. The travel insurance is concluded by payment/transfer. Furthermore, it is possible to conclude the travel insurance quickly and conveniently online via the homepage of the holiday resort.

5 Cancellation by the holiday resort

5.1 If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the holiday resort with a threat of refusal, the holiday resort shall also be entitled to withdraw from the contract.

5.2 Furthermore, the holiday resort is entitled to withdraw from the contract extraordinarily for factually justified reasons, for example if 5.2.1 force majeure or other circumstances for which the holiday resort is not responsible make the fulfilment of the contract impossible;

5.2.2 rooms are booked under misleading or false information of essential facts, e.g. in the person of the customer or the purpose;

5.2.3 the holiday resort has reasonable grounds to assume that the use of the holiday resort service may jeopardise the smooth operation of the business, the safety or the reputation of the holiday resort in public, without this being attributable to the control or organisational sphere of the holiday resort;

5.2.4 there is a breach of the scope of paragraph 1.2 above.

5.3 The holiday resort must inform the customer immediately of the exercise of the right of withdrawal.

5.4 In the event of a justified withdrawal by the holiday resort, the customer shall not be entitled to compensation for damages.

6. room provision, handover and return

6.1 The customer does not acquire a claim to the provision of certain rooms. The holiday resort tries as far as possible to meet the wishes of the customer with regard to the location of the apartments/suites. However, no guarantee can be given for a specific desired location.

6.2 The holiday resort rents out furnished accommodation units. The tenant is requested to treat rooms and inventory with care. Damage caused to the rented property during the rental period through the fault of the tenant shall be compensated by the tenant.

6.3 Booked rooms are available to the customer from 3.00 p.m. on the agreed day of arrival. The customer has no right to earlier availability.

6.4 On the agreed day of departure, the rooms must be vacated and made available to the holiday resort by 11.00 a.m. at the latest.

7 Liability of the holiday resort

7.1 The holiday resort shall be liable for the due diligence of a prudent businessman. However, this liability is limited in the area not typical for services (e.g. sports facilities) to deficiencies in services, damages, consequential damages or disruptions that can be attributed to intent or gross negligence on the part of the holiday resort. Should malfunctions or defects occur in the services of the holiday resort, the holiday resort will endeavour to remedy the situation if it becomes aware of them or if the customer complains about them without delay. The customer is obliged to contribute what is reasonable for him/her to remedy the disruption and to keep any possible damage to a minimum.

7.2 Insofar as the customer loses, damages or destroys property in the residential areas, the Ferien-Resort shall only be liable for damages if the loss or damage to the property was caused intentionally or by gross negligence by the Ferien-Resort or the staff working in the respective areas. Furthermore, the holiday resort is liable for brought-in items in accordance with the statutory provisions, i.e. up to one hundred times the room price, but not more than EUR 3,060, as well as for money and valuables up to EUR 760. Money and valuables can be stored in the holiday resort safe up to a maximum value of EUR 2,500. The holiday resort recommends making use of this possibility. Liability claims expire if the customer does not notify the holiday resort immediately after becoming aware of loss, destruction or damage (§ 703 BGB). 7.3 The legal provisions shall apply to the unlimited liability of the holiday resort.

7.4 Insofar as a parking space is made available to the customer in the holiday resort garage or in a holiday resort car park, even for a fee, this shall not constitute a safekeeping contract. In the event of loss of or damage to motor vehicles parked or manoeuvred on the holiday resort property and their contents, the holiday resort shall not be liable, except in the case of intent or gross negligence. This also applies to vicarious agents of the holiday resort.

7.5 Wake-up calls are carried out by the holiday resort with great care. Claims for damages, except for gross negligence or intent, are excluded.

7.6 Messages, mail and consignments of goods for the guests will be handled with care. The holiday resort will take care of the delivery, safekeeping and – on request – forwarding of the same against payment. Claims for damages, except for gross negligence or intent, are excluded.

8. final provisions

8.1 Amendments or supplements to the contract, the acceptance of the application or these terms and conditions for holiday resort accommodation should be made in writing. Unilateral changes or additions by the client are invalid.

8.2 The place of performance and payment is the registered office of the holiday resort.

8.3 The exclusive place of jurisdiction – also for disputes regarding cheques and bills of exchange – in commercial transactions shall be the registered office of the holiday resort. Insofar as a contractual partner fulfils the prerequisite of § 38 paragraph 1 ZPO (Code of Civil Procedure) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the holiday resort.

8.4 German law shall apply.

8.5 Should individual provisions of these General Terms and Conditions for Holiday Resort Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

8.6 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Status 20 January 2022

Packages & Offers

from € 856

08.09.2024 - 26.10.2024 · from 3 nights

Golden autumn moments

from € 809

02.06.2024 - 27.07.2024 · from 3 nights

Family happiness

from € 1,576

07.04.2024 - 11.07.2024 · from 4 nights

ULRICHSHOF Explorer

from € 856

02.06.2024 - 05.07.2024 · from 3 nights

Children’s time with Mom OR Dad

from € 951

02.06.2024 - 11.07.2024 · from 3 nights

Generation magic

from € 1,391

21.10.2024 - 06.11.2024 · from 4 nights

Trick or treat!