Information about your dream vacation
Good to know
Arrival daily, except when booking certain packages. Please plan that the apartments and suites are usually available from 15:00.
Upon departure, we kindly ask you to vacate the apartments and suites by 11:00 am.
All our family apartments & suites are equipped as follows
- Bathrobe & bath slippers for mum, dad and the kids
- Grander water
- Daily filled minibar (selected snacks, soft drinks & water included – beer & wine for a fee).
- Microwave or kitchenette, kettle, children’s and baby dishes
- Baby equipment:
Computer sound monitoring (baby monitor)
Baby and/or children’s beds
Childproof sockets (integrated contact protection)
On request: Travel cot, fall-out protection, high chair, vaporiser, night light and baby bath tub
After receiving the booking confirmation we ask for a deposit of 30% of the invoice amount. The remaining amount is to be paid at the latest 28 days before departure. Please transfer the invoice amount to our account:
IBAN: DE97 7012 0700 1601 1513 33
In case of short-term booking the complete travel price has to be paid in advance by credit card.
For room occupancy with one adult (and children) an additional 70% of the adult price will be charged. Except apartment mini and suite mini. The children are charged with child fixed price.
By prior arrangement, dogs can be accommodated with their own dog basket. For this we charge € 35,- per day without food. Soiling and other damages will be charged separately according to their extent. Please understand that we cannot allow dogs in the entire interior area of the ULRICHSHOF and the sunbathing lawns out of consideration for other guests and for hygienic reasons (certification requirements) with regard to the toddlers. A stay with dogs is only possible in a few apartments and suites.
From dog to dog
You travel with dog with us? How nice! Our yard dogs are always happy about animal visitors: Alma Rosa, puppy Alfred (both Parson Russell Terrier) and Anton (Jack Russell Terrier) have the undisputed court right with us. Sometimes things get wild, but as a dog owner you know that best anyway. Logically, the yard dogs also introduce the rules of conduct for guest dogs. Because let’s face it: no one understands a dog better than another dog.
This is Alma Rosa
(3 years old and secret princess)
Hello! We do not know each other yet? That must change! I am always there for the people, if the vacation can stand a little more love. About visit of other dogs I am pleased of course also. But my main task is to protect the human children. Children are just great and need, like me, really a lot of space!
Therefore the following rules are especially important to me:
I do not allow other dogs inside the hotel and on the sunbathing lawn. Why? People are very sensitive – some are even allergic! With this rule I make sure that everyone, including human children and babies, feel comfortable with us. In your booked rooms and outside the yard area you are of course allowed to move around freely as you like.
We have special entrances to the rooms and the terrace.
Because guest dogs still have to get to their rooms somehow, there are designated paths for you and your humans to the private rooms as well as to the sun terrace and wine terrace. These paths are shown to every guest with a dog right at check-in. But the lobby is off-limits in any case – it belongs to us yard dogs and the two-leggeds alone. The reason: We like to greet each other loudly. In closed rooms this is not pleasant for humans. Therefore let us rather make acquaintance outside!
Your human has to clean up the piles.
Humans love to put our piles in little bags and then sort them into bins. That’s how we do it here too, because hygiene is very important to humans. It would be embarrassing for you if a human child found your poop and then didn’t know what to do with it. Therefore, make sure your companion has enough bags with them when you go for a walk on the farm grounds.
Two-legged friends are usually quite stressed after the journey and drag you into the house. But now I’ll tell you how my mistress does it when she goes on vacation with me (and Anton and Alfred): First she checks the situation and asks what we are allowed (or rather not allowed) to do, while we take care of the car, luggage and treats. True to the motto: First my mistress arrives, then we. Maybe you do the same, then we can get to know each other in peace.
Please respect my rules so that we can all enjoy a peaceful time at the ULRICHSHOF. I am looking forward to getting to know you from front to back!
By the way (and just between you and me): Grandpa Anton can hardly see or hear anymore. So don’t be surprised if he smells mischief where there is none… Then he just needs his rest, which you should give him. But with my new playmate Alfred it goes round! The puppy brings life into the booth! But don’t push it too far – Alfred is under my personal protection!
Here speaks Anton
(11 years old and dog grandpa)
Welcome, dear colleague! The ULRICHSHOF is my domicile: In addition to the necessary beauty sleep and the one or other stroke, it is important to me that everything runs properly here. My eyes and ears are not the best anymore, but I can smell mischief at a hundred cat jumps distance! I have seen many dogs come and go on our farm. Basically, I can only remember nice acquaintances – but as we know, every dog has a human guest. They are good at petting, you have to hand it to them – but they also have their own peculiarities. That’s why I ask all four-legged guests to keep their humans on a leash throughout the hotel grounds. Follow my rules and we will surely become good friends.
You must be leashed on the entire hotel premises.
Why? We have animals and people on our farm who might be surprised by our stormy nature. Because we really want to offer a pleasant stay to all our guests, we dogs have to keep a low profile: Stay by your companion’s side and behave appropriately toward other guests and residents. However, outside the courtyard area you can of course do whatever you want with your humans!
Dogs are responsible for their owners.
A little joke – of course your humans are liable for any nonsense we dogs get up to. If you bite the edge of the table, scratch the sofa, or the room gets unreasonably dirty, your humans will be charged for it in the end – so keep it in check.
Room service likes to be on its own.
Every day the occupied rooms are cleaned for you and your companions. People love this hygiene – so we should let them do the cleaning undisturbed. Let the reception know when the rooms are free of dogs and people. That way you can return to a nice clean room after your walk.
Watch out for other guests.
We dogs enjoy life to the fullest! However, there may be people in a hotel who don’t get along with us so well. Therefore, be sure to respect the personal space and privacy of other guests:
– Animals not to bed: bed linen is not washed separately, and we also want to be able to offer allergy sufferers a nice stay. For the same reason, the hotel towels should not be used for us dogs.
– Dogs that sleep don’t bark: If you are well exercised outside every day, you will behave much more quietly in a room in the evening. Loud barking, even if it is part of the dog’s life, is unpleasant for the neighbors and can often be avoided just by more active walks.
I’m already looking forward to wresting a few strokes from your humans. Because, heed my wise words: the secret to a long dog life is regular cuddles and a fat Sunday bone every week.
Here speaks Alfred
Oh, how nice it is that I am a ULRICHSHOF dog! There you meet every day new friends with whom you can make nonsense. I am still small, but I would like to ask you for something:
Tell your humans to be nice to the ULRICHSHOF team! They all love their work and put their heart and soul into it every day. Even if you had an exhausting journey or you can’t smell us farm dogs. We four-legged friends have known this from an early age. But humans are sometimes just not as cool as we are, right?
See you soon!
Things that are forgotten or lost in the ULRICHSHOF usually turn up again. We will gladly send you the lost property after identification.
If, within 24 hours of completing your online booking at www.ulrichshof.com, you discover that a cheaper identical offer is available for booking on another website than you previously reserved at the ULRICHSHOF, we will grant you a discount of 5% per person/night on the lower overnight rate that was offered to you on the other portal.
This is how we fulfill our guarantee promise: You book your preferred room category on the desired arrival and departure dates at the cheapest online rate on our website or directly at the hotel. Within 24 hours of completing this online booking, you discover that you can book the same offer at a lower price on another website, i.e. the offer is for the same room category with the same number of overnight guests in the room and on the same arrival and departure dates. Please call us within 24 hours and report your complaint. As soon as we have followed up on it, we will give you a 5% discount per night on the cheaper accommodation price offered on the other portal.
Our guarantee promise is valid only for accommodation prices of bookings made online at www.ulrichshof.com or directly at the hotel.
We will gladly note your wishes regarding floor, view, balcony/terrace or even a specific room. However, if shifts in the room schedule make this impossible, the room requests cannot always be fulfilled. If your request is very important to you, we will be happy to book you a “Guaranteed Room Request”. Here, costs of € 10,-/20,- per night apply and you can firmly count on your desired room.
The visitor’s tax of the municipality of Rimbach is € 1,- per day from the age of 16.
By prior arrangement, you are also welcome to bring your own horse to the ULRICHSHOF. For this we charge you € 29,- per day with feed and mucking.
Smoking is not allowed in all rooms of the hotel.
Are only free of charge up to 56 days before the start of the vacation except for a handling fee of € 25. From the 56th day until the 29th day the deposit is forfeited in our favor. From the 28th day the stay will be charged at 100%. A full or partial subletting will of course be credited.
Please pay attention to separate cancellation conditions in our offers.
Meals not taken will not be reimbursed in cash. For wellness and beauty appointments, a cancellation fee of 100 % will be charged in the event of cancellation at short notice on the same day.
Drop off your laundry in the laundry bag at reception by 12 noon with the completed laundry list. You will then receive it back the same day.
(for a fee)
Wi-Fi is available free of charge and almost everywhere on the hotel grounds.
The following translation is for information purposes only. The German-written AGB always apply.
Important Corona Information
In the event of an official closure of the hotel, cancellation or rebooking of the affected stays is possible free of charge. Protect yourself with our travel insurance even in the event of a Covid19 illness or personal quarantine order.
You will find our cancellation conditions in our General Terms and Conditions under point 4.2.
General Terms and Conditions
1. scope of application
1.1 These terms and conditions apply to contracts for the rental of holiday apartments/suites for accommodation as well as all other services and deliveries provided to the customer by the holiday resort.
1.2 Subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation shall require the prior written consent of the holiday resort.
1.3 The customer’s terms and conditions shall only apply if this has been agreed in advance.
2 Conclusion of contract, contracting parties, liability; limitation period
2.1 The contract shall be concluded by the acceptance of the customer’s application by the holiday resort. The holiday resort is free to confirm the room booking in writing. 2.2.
2.2 The contracting parties are the holiday resort and the customer. If a third party has ordered on behalf of the customer, he/she shall be liable to the holiday resort together with the customer as joint and several debtors for all obligations arising from the holiday resort accommodation contract, provided that the holiday resort has received a corresponding declaration from the third party.
2.3 The holiday resort is liable for its obligations arising from the contract. In the area not typical for the service, liability is limited to intent and gross negligence on the part of the holiday resort.
2.4 The limitation period for all claims of the customer is 6 months.
2.5 This limitation of liability and short period of limitation shall also apply in favour of the holiday resort in the event of breach of obligations during the initiation of the contract and positive breach of contract.
3. services, prices, payment, offsetting
3.1 The holiday resort is obliged to keep the rooms booked by the customer ready and to provide the agreed services.
3.2 The customer shall be obliged to pay the applicable or agreed prices of the holiday resort for the provision of the rooms and the other services used by the customer. This shall also apply to services and expenses of the holiday resort to third parties arranged by the customer.
3.3 Our prices include the currently valid VAT of 19% and 7% VAT amongst others on the accommodation portion, VAT increases lead to an immediate price adjustment in the amount of the increased VAT portion. If the period between conclusion and fulfilment of the contract exceeds 12 months and if the price generally charged by the holiday resort for such services increases, the resort may increase the contractually agreed price by a reasonable amount, but by no more than 10%.
3.4 The prices may also be changed by the holiday resort if the customer subsequently requests changes in the number of rooms booked, the service provided by the holiday resort or the length of stay of the guests and the holiday resort agrees to this.
3.5 The rental price as well as possible additional costs result from the respective valid offer. For special offers, the prices according to the programme advertisement shall apply. All other services, e.g. restaurant and extra activities, shall be paid by the guest directly at the place of use if these services are not expressly included in the programme.
3.6 Invoices of the holiday resort without a due date are payable within 10 days of receipt of the invoice without deduction. The holiday resort is entitled to call in accrued claims at any time and to demand immediate payment. In case of default of payment, the holiday resort is entitled to charge interest in the amount of 4% above the respective base interest rate or the corresponding successor interest rate of the European Central Bank. The customer reserves the right to prove a lower, the holiday resort that of a higher damage.
3.7 In case of default, the holiday resort is entitled to charge a flat rate of EUR 25,- per reminder.
3.8 The holiday resort is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract. Currently, the following regulation applies here: A deposit of 30% of the invoice amount is due upon receipt of the booking confirmation. If the deposit is not paid within 14 days, the booking will be cancelled by the holiday resort. The balance must be received in the specified account of the holiday resort no later than 28 days before the start of the rental period. On arrival, the guest documents including room keys will be handed over at reception. For bookings at short notice, the deposit and/or balance may also be paid by credit card.
3.9 The customer may only offset or reduce a claim of the holiday resort with a claim that is undisputed or legally binding.
4) Withdrawal of the customer (cancellation)
4.1 The customer’s withdrawal from the contract concluded with the holiday resort requires the written consent of the holiday resort. If this is not given, the agreed price under the contract shall be payable even if the customer does not make use of contractual services. This shall not apply in cases of default in performance on the part of the holiday resort or an impossibility of performance for which it is responsible.
4.2 If the customer withdraws from the contract up to 56 days before the start of the rental period, the customer shall incur a processing fee of EUR 25 per booked room unit. From the 56th day until 29 days before the start of the rental period, the deposit shall be forfeited in favour of the holiday resort. In the event of cancellation within the last 28 days before the start of the rental period, the stay will be invoiced analogous to § 651 i BGB (German Civil Code) if no other rental is possible. If the rental property could be rented to another party, the processing and cancellation fee will be reduced to EUR 25,- per booked room unit, if applicable. A short-term subletting as well as saved costs (except for flat rates!) will of course be credited. The customer is free to prove that no damage has been incurred or that the damage incurred by the holiday resort is lower than the demanded flat rate.
4.3 In the case of rooms not used by the customer, the holiday resort shall offset the income from renting the rooms to other parties as well as the saved expenses.
4.4 The rental/travel price does not include travel cancellation insurance. However, the holiday resort strongly recommends taking out such insurance. The offer of ULRICHSHOF travel insurance is therefore enclosed with the reservation confirmation. The travel insurance is concluded by payment/transfer. Furthermore, it is possible to conclude the travel insurance quickly and conveniently online via the homepage of the holiday resort.
5 Cancellation by the holiday resort
5.1 If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the holiday resort with a threat of refusal, the holiday resort shall also be entitled to withdraw from the contract.
5.2 Furthermore, the holiday resort is entitled to withdraw from the contract extraordinarily for factually justified reasons, for example if 5.2.1 force majeure or other circumstances for which the holiday resort is not responsible make the fulfilment of the contract impossible;
5.2.2 rooms are booked under misleading or false information of essential facts, e.g. in the person of the customer or the purpose;
5.2.3 the holiday resort has reasonable grounds to assume that the use of the holiday resort service may jeopardise the smooth operation of the business, the safety or the reputation of the holiday resort in public, without this being attributable to the control or organisational sphere of the holiday resort;
5.2.4 there is a breach of the scope of paragraph 1.2 above.
5.3 The holiday resort must inform the customer immediately of the exercise of the right of withdrawal.
5.4 In the event of a justified withdrawal by the holiday resort, the customer shall not be entitled to compensation for damages.
6. room provision, handover and return
6.1 The customer does not acquire a claim to the provision of certain rooms. The holiday resort tries as far as possible to meet the wishes of the customer with regard to the location of the apartments/suites. However, no guarantee can be given for a specific desired location.
6.2 The holiday resort rents out furnished accommodation units. The tenant is requested to treat rooms and inventory with care. Damage caused to the rented property during the rental period through the fault of the tenant shall be compensated by the tenant.
6.3 Booked rooms are available to the customer from 3.00 p.m. on the agreed day of arrival. The customer has no right to earlier availability.
6.4 On the agreed day of departure, the rooms must be vacated and made available to the holiday resort by 11.00 a.m. at the latest.
7 Liability of the holiday resort
7.1 The holiday resort shall be liable for the due diligence of a prudent businessman. However, this liability is limited in the area not typical for services (e.g. sports facilities) to deficiencies in services, damages, consequential damages or disruptions that can be attributed to intent or gross negligence on the part of the holiday resort. Should malfunctions or defects occur in the services of the holiday resort, the holiday resort will endeavour to remedy the situation if it becomes aware of them or if the customer complains about them without delay. The customer is obliged to contribute what is reasonable for him/her to remedy the disruption and to keep any possible damage to a minimum.
7.2 Insofar as the customer loses, damages or destroys property in the residential areas, the Ferien-Resort shall only be liable for damages if the loss or damage to the property was caused intentionally or by gross negligence by the Ferien-Resort or the staff working in the respective areas. Furthermore, the holiday resort is liable for brought-in items in accordance with the statutory provisions, i.e. up to one hundred times the room price, but not more than EUR 3,060, as well as for money and valuables up to EUR 760. Money and valuables can be stored in the holiday resort safe up to a maximum value of EUR 2,500. The holiday resort recommends making use of this possibility. Liability claims expire if the customer does not notify the holiday resort immediately after becoming aware of loss, destruction or damage (§ 703 BGB). 7.3 The legal provisions shall apply to the unlimited liability of the holiday resort.
7.4 Insofar as a parking space is made available to the customer in the holiday resort garage or in a holiday resort car park, even for a fee, this shall not constitute a safekeeping contract. In the event of loss of or damage to motor vehicles parked or manoeuvred on the holiday resort property and their contents, the holiday resort shall not be liable, except in the case of intent or gross negligence. This also applies to vicarious agents of the holiday resort.
7.5 Wake-up calls are carried out by the holiday resort with great care. Claims for damages, except for gross negligence or intent, are excluded.
7.6 Messages, mail and consignments of goods for the guests will be handled with care. The holiday resort will take care of the delivery, safekeeping and – on request – forwarding of the same against payment. Claims for damages, except for gross negligence or intent, are excluded.
8. final provisions
8.1 Amendments or supplements to the contract, the acceptance of the application or these terms and conditions for holiday resort accommodation should be made in writing. Unilateral changes or additions by the client are invalid.
8.2 The place of performance and payment is the registered office of the holiday resort.
8.3 The exclusive place of jurisdiction – also for disputes regarding cheques and bills of exchange – in commercial transactions shall be the registered office of the holiday resort. Insofar as a contractual partner fulfils the prerequisite of § 38 paragraph 1 ZPO (Code of Civil Procedure) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the holiday resort.
8.4 German law shall apply.
8.5 Should individual provisions of these General Terms and Conditions for Holiday Resort Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.
8.6 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Status 20 January 2022